Refund and Return Policy

Ensuring your satisfaction is our commitment. This page describes the guidelines for returning merchandise ordered from www.superbowa.com.

1. Qualifying for a Return

General Requirements

Your item must meet these conditions:

• Unused, in new condition with no signs of wear
• Returned with original box, tags, and any accessories
• Return process started within [30] days of the delivery stamp
• Accompanied by a valid sales receipt or order number

What Can’t Be Returned

Sorry, but we cannot accept returns for:

• Bespoke, commissioned, or personalized creations
• Digital assets, online courses, or gift vouchers
• Items sold as part of a clearance or liquidation event
• Earrings for health and hygiene reasons (unless defective)

2. Initiating a Return

Our Return Process

To return an item, please:

• Email our support at [email protected] to begin
• Await your unique RMA number and return address
• Package the product carefully to prevent damage in transit
• Ship using a insured, trackable delivery service
• Save all shipping documents for your records

3. Refund Details

Refund Timeline & Method

Following our receipt and inspection of the return:

• Refunds are completed within 10 business days
• Funds will be returned to the original form of payment
• Initial shipping costs are the customer’s responsibility
• An email will confirm when your refund has been issued

4. Exchange Requests

Looking for a different item?

• Contact our team within the allowable return timeframe
• Exchanges are fulfilled based on current inventory
• We will process a payment or refund for any cost variation

5. Defective or Mistaken Shipments

If there’s an issue with your order:

• Report it to us within 5 business days of delivery
• Provide photographic evidence of the damage or error
• We will offer a replacement, repair, or full refund
• We cover all associated return costs for our errors

6. Shipping Responsibilities

Return postage is allocated as follows:

• Returns for convenience: Paid by the customer
• Returns due to our error: We provide a shipping label
• Cross-border returns: Customer is liable for all fees and taxes

7. Store Credit

Choose instant store credit for your return:

• Credit is issued electronically upon return approval
• It remains valid indefinitely
• Perfect for your next purchase on www.superbowa.com

8. Get In Touch

For assistance with returns:

• Email us at: [email protected] or Contact Us
• Our team responds within 24-72 business hours
• Please quote your order number for efficient service

9. Policy Revisions

We may update this refund and return policy. The effective version is always the one published here.